Return & Refund Policy

We want you to love what you ordered. If something's not right, here's how returns work.

RETURN WINDOW
You have 30 days from the delivery date to request a return or exchange.

Items must be unworn, unwashed, with tags attached and in original packaging.

HOW TO START A RETURN
Email support@deeply-flawed.com with your order number and reason for return. We'll send you return instructions within 1–2 business days.

REFUNDS
Once we receive and inspect your return, we'll notify you of approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

EXCHANGES
The fastest way to get a different size or color is to return the original item and place a new order.

NON-RETURNABLE ITEMS
Final sale and limited-drop items are not eligible for return or exchange. Once a drop sells out, it's gone for good — that's the deal. Gift cards are also non-refundable.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos — we'll cover the cost of a replacement or refund.

INTERNATIONAL RETURNS
Customers outside the US are responsible for return shipping costs unless the item is defective or incorrect. Duties and taxes paid on import are non-refundable.

QUESTIONS
support@deeply-flawed.com