FAQs

Shipping & Delivery

Which countries do you ship to?
We currently ship to the United States, Canada, the United Kingdom, the European Union, and Australia. See our Shipping Policy for rates and delivery times.

How is my order shipped, and when?
Orders are processed within 2–3 business days (excluding weekends and holidays). You'll get a tracking link by email once it ships -- Track My Order

Will I be charged customs duties on an international order?
Possibly, if you're outside the US. Duties and import taxes are collected by your local carrier on delivery and aren't included in your order total — see our Shipping Policy for details.

Can I ship to an address different from my billing address?
Yes.

Orders & Changes

How do I know my order went through?
You'll receive an email confirmation with your order number and purchase details.

I need to change or cancel my order — what do I do?
Email support@deeply-flawed.com with your order number. We can accommodate changes or cancellations only before your order enters processing — reach out as soon as possible, since we can't guarantee a change once an order has shipped.

How do I use a discount code?
Add your items to your cart and go to checkout. You'll see a discount code field during checkout — enter your code and click Apply; the discount will show in your order summary once it's valid.

Sizing

Where can I find a size chart?
Each product page includes a Measurement Guide with a full size breakdown. If you're between sizes, check our size guide or email us — we're happy to help you pick.

Returns & Exchanges

What's your return policy?
You have 30 days from delivery to return unworn, unwashed items with tags attached. Final sale and limited-drop items aren't eligible for return. Full details in our Return & Refund Policy.

How do I start a return?
Email support@deeply-flawed.com with your order number and reason for return, and we'll send instructions within 1–2 business days.

My order arrived missing an item or with the wrong product — what now?
Email support@deeply-flawed.com with your order number and a photo of what you received, and we'll get the correct item reshipped at no cost to you.

Payments & Security

What payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, and Apple Pay.

Is it safe to enter my card details on your site?
Yes — checkout is encrypted end-to-end via SSL, and we never see or store your full card number directly.

Is my personal information kept private?
Yes. We don't sell, rent, or share your personal information except as described in our Privacy Policy or as required by law.

Restocks & Drops

Do sold-out items come back?
Limited drops don't restock — once they're gone, they're gone. Join the waitlist on any sold-out product page and we'll email you when something similar drops.